Refund policy

Return and Refund Policy

Thank you for subscribing to our letter service. We are committed to providing a high-quality and enjoyable experience with each delivery. As this is a personalised subscription service, our return and refund policy is as follows:

Returns

Due to the nature of our service—customized and time-sensitive letter subscriptions we do not accept returns or exchanges unless the product is faulty or damaged upon arrival.

If you receive a letter or package that is materially damaged or contains a printing error, please contact us within 14 days of delivery with clear photos and a description of the issue.

Faulty or Damaged Items

If your item is defective, damaged, or you receive the wrong content, we will offer a replacement or a full refund, depending on your preference and availability.

To be eligible for a refund or replacement, please email us at lepletters@gmail.com with:

• Your order number

• A description of the issue

• Photos of the faulty item

Once verified, we will initiate a refund to your original method of payment or dispatch a replacement at no additional cost.

Refunds (if applicable)

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or card issuer.

Cancellations

You may cancel future, non-shipped subscriptions at any time. However, once a letter or package has been prepared or dispatched, it cannot be cancelled or refunded unless it is faulty.

Contact Us

If you have any questions about your order, feel free to reach out to us at lepletters@gmail.com